Working for you 100% of the time
The dealership experience - buying and servicing new and used vehicles - doesn't have to be painful. In every Five Star dealership, the dealership team member who works with you is your advocate, rather than your adversary, in the processes of buying, leasing, service, and maintenance.

It's not a one-time certification; dealers must maintain compliance with all requirements and pass quarterly reviews and comprehensive annual re-certification audits. There are also processes for probation and de-certification to ensure that only those dealers who meet our high standards of quality display the Five Star brand sign.

The following details the requirements that Five Star dealers must meet; continuous review means that those who fail to comply cannot claim Five Star status.

You and Your Vehicle will like it here.
As a customer in a Five Star dealership, you can expect a clean and pleasant place to shop for a vehicle, or to have your vehicle serviced.

Five Star dealers must pass tough facility evaluations, and are evaluated in comparison to all of the other dealers in your area

The Training is for the Employees.  The results are for you.
As a customer in a Five Star dealership, you can expect knowledgeable and professional sales, service, and parts personnel, well-trained to meet your needs.

Five Star dealerships participate in rigorous training programs
And a courteous and respectful staff committed to meeting your needs.

Five Star dealerships participate in employee-satisfaction initiatives designed to build employee loyalty, which means that you will see the same faces again and again when you visit a Five Star dealership

We're With you Every Step of the Way
As a customer shopping and buying in a Five Star dealership, you can expect dealership processes that get better all the time.

Five Star dealers attempt to gather feedback from every sales customer to improve the sales experience

The information you want, when you want it.

Five Star dealers attempt to respond to all Internet inquiries within 24 hours

The information you need, when you need it.

Five Star dealers attempt to contact all lease customers three to six months prior to lease end to make your experience as hassle-free as possible, and the timely resolution of any issues or concerns.

Five Star dealers attempt to contact all sales customers within seven days after purchase to ensure satisfaction

It's Better.  We'll Prove It.
As a customer having your vehicle serviced in a Five Star dealership, you can expect dealership processes that get better all the time.

Five Star dealers attempt to gather feedback from every service customer to improve the service experience. Quality check and clear explanation with every service experience.

Five Star dealers attempt to check every vehicle before it is returned to the customer, and provide an explanation of all work and charges to every customer, and the timely resolution of any issues or concerns.

Five Star dealers attempt to contact all service customers within seven days after work is completed to ensure satisfaction

An Efficient Parts Process Equals Fast Service.
As a customer buying parts or service in a Five Star dealership, you can expect a quality service experience driven by an efficient parts process.

Five Star dealers continually work on their parts processes to ensure rapid response to your service needs

Brand Spankin'Used
Purchasing a Dodge, Chrysler, or Jeep Certified Pre-Owned Vehicle from a Five Star dealer, gives you peace of mind and factory-backed confidence.

   Our Certified Pre-Owned Vehicles come with:

• Best Domestic Certified Program in America – IntelliChoice *
• Factory-backed 8-Year / 80,000-Mile Powertrain Limited Warranty †
• 3-Month / 3,000-Mile Maximum Care® Limited Warranty ‡
• CARFAX® vehicle history report
• Rigorous 125-point inspection
• 24-Hour Towing and Roadside Assistance §
• Car Rental Allowance ¶
• Owner loyalty communications and service coupons

All certified Chrysler, Jeep and Dodge Pre-Owned Vehicles must pass a history check and rigorous 125-point mechanical and appearance inspection. Each is factory backed with an 8-year/80,000-mile Powertrain Limited Warranty. *See participating dealer for details and a copy of the warranty. Only our Five Star Dealers can select and market Certified Pre-Owned Vehicles. It's an extra layer of security, available only with Chrysler, Jeep, and Dodge Certified Pre-Owned Vehicles, and a commitment that you can carry with you for many miles to come.

*IntelliChoice rated DaimlerChrysler’s Certified Program for Chrysler, Jeep and Dodge among the best non-luxury pre-owned programs in America, ahead of Ford, Mercury, Chevrolet, Buick, GMC, Oldsmobile, Pontiac, Saturn, Toyota, Mazda, Nissan and Hyundai. IntelliChoice rated DaimlerChrysler’s Certified Program for Chrysler, Jeep and Dodge the best domestic non-luxury pre-owned program in America, ahead of Ford, Mercury, Chevrolet, Buick, GMC, Pontiac, Oldsmobile and Saturn. Domestic brands are both originated and based in the United States. †8-Year/80,000-Mile (whichever comes first) Powertrain Limited Warranty runs from date vehicle was sold new. A deductible applies, see dealer for details.

‡3-Month/3,000-Mile (whichever comes first) Maximum Care® Limited Warranty with $0 deductible runs from date of sale of the vehicle, or at the expiration of the 3/36 Basic Warranty. For more details and a copy of the limited warranties, see dealer or call 1-800-677-5STAR.

§Administered by Cross Country Motor Club, Inc., Medford, MA 02155. You must call 1-800-521-2779 for prior authorization to receive these benefits.

¶Rental car coverage only if repairs take vehicle out of service more than one day.